Returns & Exchanges

At Pagani Design Official Store, we stand behind the craftsmanship of our timepieces and offer a 30-day return policy for items in their original, unworn condition. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your total satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of receiving your watch, providing your order number and the reason for the return.

• 2.
  Prepare the Package

  Ensure the timepiece is placed in its original Pagani Design box with all protective films, manuals, and warranty cards intact.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable courier service to send the package back to our designated inspection center.

• 4.
  Inspection and Refund

  Once our quality control team verifies the watch's condition, your refund or exchange will be processed within 5-7 business days.